KIREINA SPA POLICIES
An Outstanding Experience
At Kireina Spa, we thrive on providing each and every client who walks through the doors with the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Kireina experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
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Please be courteous to the staff and other clients at Kireina Spa and make sure you arrive on time for each appointment.
Please arrive 10 -15 minutes before your appointment time to fill out a consultation and enjoy a beverage in our waiting area.
If you are more than 15 minutes late, we may have to reschedule your appointment for another time. If you see you are running late, the best thing to do is let us know so we can minimize any disruption to our staff and other customers.
For your convenience, there is 4-hour parking beside the spa and free parking on Brittania Street.
Innaproprate behaviour
COVID-19
Protocols to keep you safe:
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If you or someone else around you is unwell, please take care and stay home. Please do not visit the spa while unwell, particularly if your symptoms are consistent with COVID-19.
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We also follow strict hygiene measures, such as sanitising all surfaces using a hospital-grade disinfectant, using steriliser for tools and changing all linen between appointments.
We reserve the right to refuse service to any client who has acted
in an inappropriate manner.
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Sexual jokes, suggestions or requests: The "happy ending" line is getting old. At this point, it's simply not funny and only makes you look ignorant.
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Requests to be undraped, especially if nude: Proper draping is part of the code of ethics for state licensing and for most professional massage organisations. Additionally, we don't want to see or touch your genitals. If you are cold or overheated, we will accommodate you to the best of our ability but certain areas stay covered, period.
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Trying to touch the massage therapist: An accidental touch is one thing, but multiple times is not accidental. We touch you, not the other way around.
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Heavy breathing, moaning or groaning throughout massage: We want you to enjoy a massage. Relaxation noises are not the same as sexual pleasure noises. We know the difference.
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Moving hips: If you're moving around because the pressure is too much or uncomfortable, let us know. Otherwise, it looks like you're humping the massage table.
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If you fail to abide to these, you will be re-drapped and be given the choice to stop the behaviour and continue with the massage or end the massage and not being welcome to return and get added to the block list.
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CANCELLATION POLICY
We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments.
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Kindly inform us at least 24 hours before your appointment time to cancel or reschedule a booked appointment.
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Late cancellation given within 24 hours notice of a spa treatment booking will result in a cancellation fee of up to 50% of the treatment amount.
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If you have any other questions feel free to tap the button below!